How It Works

STEP 1: REQUEST YOUR REPAIR QUOTE

Start by contacting us through our website or message to receive a repair quote for your device.

Once confirmed, you will be provided with:

  • Your repair price
  • Full instructions for sending your device
  • A unique job ID

STEP 2: SEND YOUR DEVICE TO US

Carefully package your phone in a secure box or padded envelope to protect it during transit.

Please include a note inside with:

  • Your full name
  • Your job ID
  • A brief description of the issue

Once your quote has been accepted, the return address for your device will be provided privately with your booking confirmation.

We recommend using a tracked delivery service for safety and peace of mind.

STEP 3: DIAGNOSIS AND REPAIR

When your device arrives, we will:

  • Register it using your job ID
  • Inspect the device and confirm the fault
  • Carry out the repair using high quality aftermarket replacement parts suitable for your device

All repairs are completed with care, and we aim to restore full functionality wherever possible.

STEP 4: TESTING AND RETURN

After repair, your device is fully tested to ensure proper functionality, including:

  • Screen response
  • Charging
  • Camera and sensors (where applicable)
  • General system performance

Once testing is complete, your device is securely packaged and returned using a tracked delivery service.

You will receive confirmation and tracking details once your device has been dispatched.

IMPORTANT INFORMATION

  • Some devices may display a non genuine part notification after repair due to manufacturer software restrictions. This does not affect device functionality.
  • We do not require device passcodes. Customers are responsible for backing up their data before sending their device.
  • Repair times may vary depending on parts availability and workload.

COMPANY INFORMATION

Jay’s iRepairs LTD
Company No. 14188551