Return/Refunds

Last updated: 06/05/2026

This Returns & Refund Policy applies to purchases and repair services provided by Jay’s Irepairs Ltd (“we”, “us”, “our”).

By using our services or purchasing from us via jaysirepairs.co.uk, you agree to this policy.

1. Overview

Due to the nature of electronic devices and repair services, our return and refund rules differ depending on whether you purchase:

• Repair services
• Replacement parts or products

2. Repair services (important section)

2.1 Completed repairs

Once a repair has been completed and the device has been returned to you:

• Refunds are not provided for correctly completed repairs
• You are responsible for inspecting the device upon collection or delivery

2.2 Faulty or unresolved repairs

If a repair-related issue occurs that is covered under our warranty:

• We will re-assess and attempt a repair or replacement of the faulty part
• This will be handled under our Repair Warranty terms

2.3 Non-repairable devices

If we are unable to complete a repair:

• You may be offered a partial refund (e.g. excluding diagnostic time or parts already used)
• Alternatively, the device will be returned in its original condition where possible

3. Parts and product purchases

3.1 Faulty or incorrect items

If you receive:

• A faulty part
• An incorrect item

You must contact us within 14 days of receipt at [email protected].

We will offer:

• Replacement of the item, or
• Refund once the item is returned (if required)

3.2 Change of mind

We do not offer refunds for:

• Correctly supplied parts that are no longer wanted
• Incorrect purchases made by the customer (e.g. wrong model ordered) once dispatched or used

This is because phone repair parts are sensitive, model-specific items.

4. Conditions for returns (parts only)

To be eligible for a return:

• Items must be unused and in original condition
• Items must not be installed, damaged, or tampered with
• Original packaging should be included where possible

We reserve the right to refuse returns that do not meet these conditions.

5. Deposits and special orders

• Any deposits paid for repairs or custom orders are non-refundable once work has begun or parts have been ordered
• Special order items cannot be cancelled once purchased from suppliers

6. Shipping and return costs

• If a return is approved due to our error (faulty/wrong item), we will cover return postage
• If a return is not due to our error, the customer is responsible for return shipping costs

7. Warranty vs returns

This policy is separate from our repair warranty.

• Returns apply to parts/products
• Warranty applies to repair workmanship and fitted components

8. Refund processing time

If a refund is approved:

• Refunds will be processed within 5–10 working days
• Funds will be returned to the original payment method

9. Consumer rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

10. Contact us

If you need help with a return or refund:

Jay’s Irepairs Ltd
Website: jaysirepairs.co.uk
Email: [email protected]
Location: United Kingdom