Privacy Policy

Last updated: 06/05/2026

This Privacy Policy explains how Jay’s Irepairs Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Business name: Jay’s Irepairs Ltd
Website: jaysirepairs.co.uk
Contact email: [email protected]
Location: United Kingdom

We provide mobile phone repair services and related products.

2. What data we collect

We may collect and process the following personal data:

a) Identity and contact data

• Full name
• Email address
• Phone number
• Billing address
• Delivery address

b) Order and service data

• Repair bookings and order history
• Device details (e.g. model, fault description)
• Service notes and diagnostics

c) Technical data

• IP address
• Browser type and device information
• Website usage data
• Cookies

d) Payment data

• Payment confirmation details
• We do not store full card details (these are handled securely by third-party payment processors)

3. How we use your data

We use your personal data to:

• Process and complete orders and repairs
• Communicate with you about your order or repair
• Provide customer support
• Send service updates (e.g. repair status)
• Improve our website and services
• Prevent fraud or misuse of our services
• Comply with legal and tax obligations

4. Lawful basis for processing

We process your personal data under the following legal bases:

• Contract – to fulfil repair services and orders
• Legal obligation – for accounting and tax compliance
• Legitimate interests – to improve services and prevent fraud
• Consent – for marketing communications (where you opt in)

5. Cookies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic and performance
• Store user preferences

You can disable cookies at any time through your browser settings.

6. Sharing your data

We do not sell your personal data.

We may share your data with trusted third parties including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery couriers (e.g. Royal Mail, DPD, Evri)
• Website hosting and IT service providers
• Accounting or legal services (if required by law)

All third parties are required to handle your data securely.

7. Data storage and security

We take appropriate security measures to protect your data, including:

• Secure servers and encrypted systems where applicable
• Restricted access to personal data
• Secure third-party payment processing
• Regular monitoring of systems

However, no online system can be guaranteed 100% secure.

8. How long we keep your data

We retain personal data only for as long as necessary:

• Order and repair records: up to 6 years (legal/tax requirements)
• Customer enquiries: up to 12 months
• Marketing data: until you unsubscribe or withdraw consent

9. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: [email protected]

10. Marketing communications

We may send marketing emails if you have opted in.

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

11. Third-party websites

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Jay’s Irepairs Ltd
Website: jaysirepairs.co.uk
Email: [email protected]
Location: United Kingdom

Jay's Irepairs LTD
Company no. 14188551